1144 replies to this topic

[daprofit]

I ran tracert how do I know if my IP was blocked?

[Inubashiri]

I ran tracert how do I know if my IP was blocked?

If you can not connect to the server for a reasonable amount of time such as a whole day, while other are reporting they can connect. If you believe you are blocked you need to submit a ticket to https://support.warpportal.com/ Department: Tech Support, Type: Lag/Connectivity. run tracert iro.ragnarokonline.com and past the contents of that report into the ticket message along with a short description of the problem.

[Saff]

Should probably put some kind of sticky with this information since I think we'll be hearing this question a lot, and most people don't even know how to submit a ticket.

[Inubashiri]

Should probably put some kind of sticky with this information since I think we'll be hearing this question a lot, and most people don't even know how to submit a ticket.

There is a meeting going on right now between Heim/Support/IT, will wait to see what comes out of that.

[blackgeass]

what if im trying to run the tracert and onlye keep sending "request timed out" mesagge, obviouslly even if I send that in a ticket wont help them at all to solve my connection problem

[Inubashiri]

what if im trying to run the tracert and onlye keep sending "request timed out" mesagge, obviouslly even if I send that in a ticket wont help them at all to solve my connection problem

Post the report in here.

[DragonsOfDarknes]

Post the report in here.

Inubashiri, I think I feel for you more then the tech guys, your the one sitting here trying to answer everyone's questions and do damage control!

[splines]

Sent in TraceRT and still can't log in. Been about 9 hours so far. I suppose I'm blocked for some reason?

[Ali0510]

Sent in TraceRT and still can't log in. Been about 9 hours so far. I suppose I'm blocked for some reason?

Whats the error message you get when you try to login?

[Novax39]

Whoever pulled this crap is gonna get beat up if I EVER find this person. -_____________-
Thank you for answering questions Inu, I appreciate your hard work and so do the others that have common decency. <3

Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 29 ms 21 ms 19 ms 68.82.156.1
3 7 ms 9 ms 9 ms xe-8-1-0-0-sur01.wayneave.pa.panjde.comcast.net [68.85.76.61]
4 10 ms 9 ms 9 ms xe-5-1-1-0-ar03.ivyland.pa.panjde.comcast.net [69.139.192.97]
5 16 ms 12 ms 13 ms pos-3-14-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.169]
6 15 ms 12 ms 14 ms pos-0-4-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.85.22]
7 19 ms 16 ms 17 ms Vlan582.icore1.NTO-NewYork.as6453.net [209.58.26.133]
8 14 ms 18 ms 13 ms ae-9.r05.nycmny01.us.bb.gin.ntt.net [129.250.9.213]
9 30 ms 22 ms 11 ms ae-1.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.68]
10 19 ms 26 ms 21 ms ae-1.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.9]
11 99 ms 98 ms 101 ms ae-2.r21.lsanca03.us.bb.gin.ntt.net [129.250.3.55]
12 101 ms 101 ms 103 ms ae-2.r05.lsanca03.us.bb.gin.ntt.net [129.250.5.86]
13 108 ms 102 ms 100 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
14 106 ms 102 ms 96 ms portal.demarcation.gravityus.com [204.2.170.50]
15 104 ms 100 ms 103 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Edited by Novax39, 06 February 2012 - 04:04 PM.

[blackgeass]

Traza a la direccion iro.ragnarokonline.com [128.241.93.60]
sobre un maximo de 30 saltos:

1 * * * Tiempo de espera agotado para esta solicitud.
2 56 ms 61 ms 74 ms 190-92-0-133.reverse.cablecolor.hn [190.92.0.133]
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * * Tiempo de espera agotado para esta solicitud.
10 * * * Tiempo de espera agotado para esta solicitud.
11 * * * Tiempo de espera agotado para esta solicitud.
12 105 ms 108 ms 116 ms www.playragnarok.com [128.241.93.60]

Traza completa.

even tough it is in spanishI think everything it's understandable

[Inubashiri]

Traza a la direccion iro.ragnarokonline.com [128.241.93.60]
sobre un maximo de 30 saltos:

1 * * * Tiempo de espera agotado para esta solicitud.
2 56 ms 61 ms 74 ms 190-92-0-133.reverse.cablecolor.hn [190.92.0.133]
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * * Tiempo de espera agotado para esta solicitud.
10 * * * Tiempo de espera agotado para esta solicitud.
11 * * * Tiempo de espera agotado para esta solicitud.
12 105 ms 108 ms 116 ms www.playragnarok.com [128.241.93.60]

Traza completa.

even tough it is in spanishI think everything it's understandable

thats alot of time out requests, you need to send that in, nothing is getting thru.

Edited by Inubashiri, 06 February 2012 - 04:01 PM.

[splines]

Whats the error message you get when you try to login?

It's simply telling me failed to connect to server over and over. No matter how log I wait and try again.

Sadly enough. I just purchased VIP back this week so I could finally hit Mech. And haven't been able to play for about the last two days in all.

Edited by splines, 06 February 2012 - 04:23 PM.

[Inubashiri]

It's simply telling me failed to connect to server over and over. No matter how log I wait and try again.

Sadly enough. I just purchased VIP back this week so I could finally hit Mech. And haven't been able to play for about the last two days in all.

I would wait for a ticket response then because its possible you could have been accidently blocked as a false positive.

[splines]

I would wait for a ticket response then because its possible you could have been accidently blocked as a false positive.

Haha. Which is going to take another day. In which I won't be able to 3rd my mech for two more weeks.

[Ralik]

So the servers are not down only selected people wtf?

[jeff19007]

So the servers are not down only selected people wtf?

YES!!!

[bushem]

this is very frustrating

[Ralik]

The method of fixing is what?

[bushem]

Traceroute Output

FROM getnet.net TO 128.241.93.60.
traceroute to 128.241.93.60 (128.241.93.60), 30 hops max, 40 byte packets
1 daisy.getnet.net (216.19.223.119) 0.035 ms 0.012 ms 0.012 ms
2 phnx-gsr0.getnet.net (216.19.201.241) 0.463 ms 0.452 ms 0.437 ms
3 phx1sw1-getnet.iosaz.net (65.49.129.173) 1.038 ms 1.059 ms 1.163 ms
4 te7-3.207.ccr01.phx02.atlas.cogentco.com (38.122.88.9) 1.325 ms 1.305 ms 1.291 ms
5 te0-3-0-0.mpd21.lax01.atlas.cogentco.com (154.54.29.29) 13.257 ms te0-3-0-0.mpd22.lax01.atlas.cogentco.com (154.54.29.25) 12.913 ms 13.221 ms
6 te3-4.ccr01.lax04.atlas.cogentco.com (154.54.44.2) 12.870 ms te4-8.ccr01.lax04.atlas.cogentco.com (154.54.2.238) 13.015 ms te3-8.ccr01.lax04.atlas.cogentco.com (154.54.24.62) 13.191 ms
7 ntt.lax04.atlas.cogentco.com (154.54.12.50) 13.305 ms ntt.lax04.atlas.cogentco.com (154.54.12.58) 13.218 ms 13.606 ms
8 xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net (198.172.90.170) 13.584 ms 13.563 ms 13.541 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

any ideas on this one?

[jeff19007]

Traceroute Output

FROM getnet.net TO 128.241.93.60.
traceroute to 128.241.93.60 (128.241.93.60), 30 hops max, 40 byte packets
1 daisy.getnet.net (216.19.223.119) 0.035 ms 0.012 ms 0.012 ms
2 phnx-gsr0.getnet.net (216.19.201.241) 0.463 ms 0.452 ms 0.437 ms
3 phx1sw1-getnet.iosaz.net (65.49.129.173) 1.038 ms 1.059 ms 1.163 ms
4 te7-3.207.ccr01.phx02.atlas.cogentco.com (38.122.88.9) 1.325 ms 1.305 ms 1.291 ms
5 te0-3-0-0.mpd21.lax01.atlas.cogentco.com (154.54.29.29) 13.257 ms te0-3-0-0.mpd22.lax01.atlas.cogentco.com (154.54.29.25) 12.913 ms 13.221 ms
6 te3-4.ccr01.lax04.atlas.cogentco.com (154.54.44.2) 12.870 ms te4-8.ccr01.lax04.atlas.cogentco.com (154.54.2.238) 13.015 ms te3-8.ccr01.lax04.atlas.cogentco.com (154.54.24.62) 13.191 ms
7 ntt.lax04.atlas.cogentco.com (154.54.12.50) 13.305 ms ntt.lax04.atlas.cogentco.com (154.54.12.58) 13.218 ms 13.606 ms
8 xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net (198.172.90.170) 13.584 ms 13.563 ms 13.541 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

any ideas on this one?

try to type tracert iro.ragnarokonline.com

[Braska]

were you ip banned?

[bushem]

sorry about that. here you go:



Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 31 ms 28 ms 26 ms 69.245.80.1
3 11 ms 13 ms 8 ms te-8-2-ur02.ypwest.mi.michigan.comcast.net [68.85.48.125]
4 23 ms 22 ms 22 ms te-0-4-0-10-ar01.pontiac.mi.michigan.comcast.net [68.87.188.129]
5 26 ms 26 ms 27 ms pos-3-3-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.109]
6 30 ms 26 ms 31 ms pos-1-14-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.22]
7 27 ms 26 ms 28 ms pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.87.130]
8 41 ms 27 ms 27 ms 64.86.79.9
9 31 ms 25 ms 25 ms 64.86.79.2
10 27 ms 25 ms 25 ms 64.86.78.18
11 26 ms 24 ms 25 ms ae-6.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.26]
12 78 ms 74 ms 59 ms ae-4.r21.dllstx09.us.bb.gin.ntt.net [129.250.2.200]
13 55 ms 56 ms 66 ms ae-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.58]
14 179 ms 113 ms 101 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.168]
15 226 ms 204 ms 194 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.230]
16 125 ms 203 ms 194 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
17 110 ms 104 ms 102 ms portal.demarcation.gravityus.com [204.2.170.50]
18 107 ms 104 ms 115 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Any words of wisdom?

Edited by bushem, 06 February 2012 - 05:12 PM.

[DragonsOfDarknes]

I would wait for a ticket response then because its possible you could have been accidently blocked as a false positive.

I'll be honest, I'm a 31 Year old Attorney from California, I have no idea what this all means.

False Positive: Who the hell got pregnant and why is that effecting iRO.

Cyber Terror: Why are they targeting an online video game, that most people do to try not to think about work during their work breaks?

Shoot this is the first time I have even heard of a Trace thing, I'm not tech savy I just log on to chill and not thing about stupid clients.

[jeff19007]

sorry about that. here you go:



Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 31 ms 28 ms 26 ms 69.245.80.1
3 11 ms 13 ms 8 ms te-8-2-ur02.ypwest.mi.michigan.comcast.net [68.85.48.125]
4 23 ms 22 ms 22 ms te-0-4-0-10-ar01.pontiac.mi.michigan.comcast.net [68.87.188.129]
5 26 ms 26 ms 27 ms pos-3-3-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.109]
6 30 ms 26 ms 31 ms pos-1-14-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.22]
7 27 ms 26 ms 28 ms pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.87.130]
8 41 ms 27 ms 27 ms 64.86.79.9
9 31 ms 25 ms 25 ms 64.86.79.2
10 27 ms 25 ms 25 ms 64.86.78.18
11 26 ms 24 ms 25 ms ae-6.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.26]
12 78 ms 74 ms 59 ms ae-4.r21.dllstx09.us.bb.gin.ntt.net [129.250.2.200]
13 55 ms 56 ms 66 ms ae-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.58]
14 179 ms 113 ms 101 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.168]
15 226 ms 204 ms 194 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.230]
16 125 ms 203 ms 194 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
17 110 ms 104 ms 102 ms portal.demarcation.gravityus.com [204.2.170.50]
18 107 ms 104 ms 115 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Any words of wisdom?

hmm you cant connect as well??