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#1076 daprofit

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Posted 06 February 2012 - 01:45 PM

I ran tracert how do I know if my IP was blocked?
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#1077 Inubashiri

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Posted 06 February 2012 - 01:52 PM

I ran tracert how do I know if my IP was blocked?


If you can not connect to the server for a reasonable amount of time such as a whole day, while other are reporting they can connect. If you believe you are blocked you need to submit a ticket to https://support.warpportal.com/ Department: Tech Support, Type: Lag/Connectivity. run tracert iro.ragnarokonline.com and past the contents of that report into the ticket message along with a short description of the problem.
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#1078 Saff

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Posted 06 February 2012 - 02:00 PM

Should probably put some kind of sticky with this information since I think we'll be hearing this question a lot, and most people don't even know how to submit a ticket.
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#1079 Inubashiri

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Posted 06 February 2012 - 02:03 PM

Should probably put some kind of sticky with this information since I think we'll be hearing this question a lot, and most people don't even know how to submit a ticket.


There is a meeting going on right now between Heim/Support/IT, will wait to see what comes out of that.
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#1080 blackgeass

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Posted 06 February 2012 - 02:07 PM

what if im trying to run the tracert and onlye keep sending "request timed out" mesagge, obviouslly even if I send that in a ticket wont help them at all to solve my connection problem
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#1081 Inubashiri

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Posted 06 February 2012 - 02:22 PM

what if im trying to run the tracert and onlye keep sending "request timed out" mesagge, obviouslly even if I send that in a ticket wont help them at all to solve my connection problem


Post the report in here.
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#1082 DragonsOfDarknes

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Posted 06 February 2012 - 02:32 PM

Post the report in here.


Inubashiri, I think I feel for you more then the tech guys, your the one sitting here trying to answer everyone's questions and do damage control!
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#1083 splines

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Posted 06 February 2012 - 03:42 PM

Sent in TraceRT and still can't log in. Been about 9 hours so far. I suppose I'm blocked for some reason?
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#1084 Ali0510

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Posted 06 February 2012 - 03:43 PM

Sent in TraceRT and still can't log in. Been about 9 hours so far. I suppose I'm blocked for some reason?


Whats the error message you get when you try to login?
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#1085 Novax39

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Posted 06 February 2012 - 03:51 PM

Whoever pulled this crap is gonna get beat up if I EVER find this person. -_____________-
Thank you for answering questions Inu, I appreciate your hard work and so do the others that have common decency. <3

Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 29 ms 21 ms 19 ms 68.82.156.1
3 7 ms 9 ms 9 ms xe-8-1-0-0-sur01.wayneave.pa.panjde.comcast.net [68.85.76.61]
4 10 ms 9 ms 9 ms xe-5-1-1-0-ar03.ivyland.pa.panjde.comcast.net [69.139.192.97]
5 16 ms 12 ms 13 ms pos-3-14-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.169]
6 15 ms 12 ms 14 ms pos-0-4-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.85.22]
7 19 ms 16 ms 17 ms Vlan582.icore1.NTO-NewYork.as6453.net [209.58.26.133]
8 14 ms 18 ms 13 ms ae-9.r05.nycmny01.us.bb.gin.ntt.net [129.250.9.213]
9 30 ms 22 ms 11 ms ae-1.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.68]
10 19 ms 26 ms 21 ms ae-1.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.9]
11 99 ms 98 ms 101 ms ae-2.r21.lsanca03.us.bb.gin.ntt.net [129.250.3.55]
12 101 ms 101 ms 103 ms ae-2.r05.lsanca03.us.bb.gin.ntt.net [129.250.5.86]
13 108 ms 102 ms 100 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
14 106 ms 102 ms 96 ms portal.demarcation.gravityus.com [204.2.170.50]
15 104 ms 100 ms 103 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Edited by Novax39, 06 February 2012 - 04:04 PM.

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#1086 blackgeass

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Posted 06 February 2012 - 03:52 PM

Traza a la direccion iro.ragnarokonline.com [128.241.93.60]
sobre un maximo de 30 saltos:

1 * * * Tiempo de espera agotado para esta solicitud.
2 56 ms 61 ms 74 ms 190-92-0-133.reverse.cablecolor.hn [190.92.0.133]
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * * Tiempo de espera agotado para esta solicitud.
10 * * * Tiempo de espera agotado para esta solicitud.
11 * * * Tiempo de espera agotado para esta solicitud.
12 105 ms 108 ms 116 ms www.playragnarok.com [128.241.93.60]

Traza completa.

even tough it is in spanishI think everything it's understandable
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#1087 Inubashiri

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Posted 06 February 2012 - 04:00 PM

Traza a la direccion iro.ragnarokonline.com [128.241.93.60]
sobre un maximo de 30 saltos:

1 * * * Tiempo de espera agotado para esta solicitud.
2 56 ms 61 ms 74 ms 190-92-0-133.reverse.cablecolor.hn [190.92.0.133]
3 * * * Tiempo de espera agotado para esta solicitud.
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * * Tiempo de espera agotado para esta solicitud.
10 * * * Tiempo de espera agotado para esta solicitud.
11 * * * Tiempo de espera agotado para esta solicitud.
12 105 ms 108 ms 116 ms www.playragnarok.com [128.241.93.60]

Traza completa.

even tough it is in spanishI think everything it's understandable


:( thats alot of time out requests, you need to send that in, nothing is getting thru.

Edited by Inubashiri, 06 February 2012 - 04:01 PM.

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#1088 splines

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Posted 06 February 2012 - 04:21 PM

Whats the error message you get when you try to login?

It's simply telling me failed to connect to server over and over. No matter how log I wait and try again.

Sadly enough. I just purchased VIP back this week so I could finally hit Mech. And haven't been able to play for about the last two days in all.

Edited by splines, 06 February 2012 - 04:23 PM.

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#1089 Inubashiri

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Posted 06 February 2012 - 04:24 PM

It's simply telling me failed to connect to server over and over. No matter how log I wait and try again.

Sadly enough. I just purchased VIP back this week so I could finally hit Mech. And haven't been able to play for about the last two days in all.


I would wait for a ticket response then because its possible you could have been accidently blocked as a false positive.
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#1090 splines

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Posted 06 February 2012 - 04:38 PM

I would wait for a ticket response then because its possible you could have been accidently blocked as a false positive.

Haha. Which is going to take another day. In which I won't be able to 3rd my mech for two more weeks.
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#1091 Ralik

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Posted 06 February 2012 - 04:51 PM

So the servers are not down only selected people wtf?
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#1092 jeff19007

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Posted 06 February 2012 - 04:53 PM

So the servers are not down only selected people wtf?



YES!!!
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#1093 bushem

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Posted 06 February 2012 - 04:54 PM

this is very frustrating
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#1094 Ralik

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Posted 06 February 2012 - 04:54 PM

The method of fixing is what?
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#1095 bushem

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Posted 06 February 2012 - 04:56 PM

Traceroute Output

FROM getnet.net TO 128.241.93.60.
traceroute to 128.241.93.60 (128.241.93.60), 30 hops max, 40 byte packets
1 daisy.getnet.net (216.19.223.119) 0.035 ms 0.012 ms 0.012 ms
2 phnx-gsr0.getnet.net (216.19.201.241) 0.463 ms 0.452 ms 0.437 ms
3 phx1sw1-getnet.iosaz.net (65.49.129.173) 1.038 ms 1.059 ms 1.163 ms
4 te7-3.207.ccr01.phx02.atlas.cogentco.com (38.122.88.9) 1.325 ms 1.305 ms 1.291 ms
5 te0-3-0-0.mpd21.lax01.atlas.cogentco.com (154.54.29.29) 13.257 ms te0-3-0-0.mpd22.lax01.atlas.cogentco.com (154.54.29.25) 12.913 ms 13.221 ms
6 te3-4.ccr01.lax04.atlas.cogentco.com (154.54.44.2) 12.870 ms te4-8.ccr01.lax04.atlas.cogentco.com (154.54.2.238) 13.015 ms te3-8.ccr01.lax04.atlas.cogentco.com (154.54.24.62) 13.191 ms
7 ntt.lax04.atlas.cogentco.com (154.54.12.50) 13.305 ms ntt.lax04.atlas.cogentco.com (154.54.12.58) 13.218 ms 13.606 ms
8 xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net (198.172.90.170) 13.584 ms 13.563 ms 13.541 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

any ideas on this one?
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#1096 jeff19007

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Posted 06 February 2012 - 04:57 PM

Traceroute Output

FROM getnet.net TO 128.241.93.60.
traceroute to 128.241.93.60 (128.241.93.60), 30 hops max, 40 byte packets
1 daisy.getnet.net (216.19.223.119) 0.035 ms 0.012 ms 0.012 ms
2 phnx-gsr0.getnet.net (216.19.201.241) 0.463 ms 0.452 ms 0.437 ms
3 phx1sw1-getnet.iosaz.net (65.49.129.173) 1.038 ms 1.059 ms 1.163 ms
4 te7-3.207.ccr01.phx02.atlas.cogentco.com (38.122.88.9) 1.325 ms 1.305 ms 1.291 ms
5 te0-3-0-0.mpd21.lax01.atlas.cogentco.com (154.54.29.29) 13.257 ms te0-3-0-0.mpd22.lax01.atlas.cogentco.com (154.54.29.25) 12.913 ms 13.221 ms
6 te3-4.ccr01.lax04.atlas.cogentco.com (154.54.44.2) 12.870 ms te4-8.ccr01.lax04.atlas.cogentco.com (154.54.2.238) 13.015 ms te3-8.ccr01.lax04.atlas.cogentco.com (154.54.24.62) 13.191 ms
7 ntt.lax04.atlas.cogentco.com (154.54.12.50) 13.305 ms ntt.lax04.atlas.cogentco.com (154.54.12.58) 13.218 ms 13.606 ms
8 xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net (198.172.90.170) 13.584 ms 13.563 ms 13.541 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

any ideas on this one?


try to type tracert iro.ragnarokonline.com
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#1097 Braska

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Posted 06 February 2012 - 05:02 PM

were you ip banned?
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#1098 bushem

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Posted 06 February 2012 - 05:04 PM

sorry about that. here you go:



Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 31 ms 28 ms 26 ms 69.245.80.1
3 11 ms 13 ms 8 ms te-8-2-ur02.ypwest.mi.michigan.comcast.net [68.85.48.125]
4 23 ms 22 ms 22 ms te-0-4-0-10-ar01.pontiac.mi.michigan.comcast.net [68.87.188.129]
5 26 ms 26 ms 27 ms pos-3-3-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.109]
6 30 ms 26 ms 31 ms pos-1-14-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.22]
7 27 ms 26 ms 28 ms pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.87.130]
8 41 ms 27 ms 27 ms 64.86.79.9
9 31 ms 25 ms 25 ms 64.86.79.2
10 27 ms 25 ms 25 ms 64.86.78.18
11 26 ms 24 ms 25 ms ae-6.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.26]
12 78 ms 74 ms 59 ms ae-4.r21.dllstx09.us.bb.gin.ntt.net [129.250.2.200]
13 55 ms 56 ms 66 ms ae-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.58]
14 179 ms 113 ms 101 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.168]
15 226 ms 204 ms 194 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.230]
16 125 ms 203 ms 194 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
17 110 ms 104 ms 102 ms portal.demarcation.gravityus.com [204.2.170.50]
18 107 ms 104 ms 115 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Any words of wisdom?

Edited by bushem, 06 February 2012 - 05:12 PM.

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#1099 DragonsOfDarknes

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Posted 06 February 2012 - 05:07 PM

I would wait for a ticket response then because its possible you could have been accidently blocked as a false positive.

I'll be honest, I'm a 31 Year old Attorney from California, I have no idea what this all means.

False Positive: Who the hell got pregnant and why is that effecting iRO.

Cyber Terror: Why are they targeting an online video game, that most people do to try not to think about work during their work breaks?

Shoot this is the first time I have even heard of a Trace thing, I'm not tech savy I just log on to chill and not thing about stupid clients.
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#1100 jeff19007

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Posted 06 February 2012 - 05:23 PM

sorry about that. here you go:



Tracing route to iro.ragnarokonline.com [128.241.93.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 31 ms 28 ms 26 ms 69.245.80.1
3 11 ms 13 ms 8 ms te-8-2-ur02.ypwest.mi.michigan.comcast.net [68.85.48.125]
4 23 ms 22 ms 22 ms te-0-4-0-10-ar01.pontiac.mi.michigan.comcast.net [68.87.188.129]
5 26 ms 26 ms 27 ms pos-3-3-0-0-cr01.chicago.il.ibone.comcast.net [68.86.90.109]
6 30 ms 26 ms 31 ms pos-1-14-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.22]
7 27 ms 26 ms 28 ms pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.87.130]
8 41 ms 27 ms 27 ms 64.86.79.9
9 31 ms 25 ms 25 ms 64.86.79.2
10 27 ms 25 ms 25 ms 64.86.78.18
11 26 ms 24 ms 25 ms ae-6.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.26]
12 78 ms 74 ms 59 ms ae-4.r21.dllstx09.us.bb.gin.ntt.net [129.250.2.200]
13 55 ms 56 ms 66 ms ae-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.58]
14 179 ms 113 ms 101 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.168]
15 226 ms 204 ms 194 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.230]
16 125 ms 203 ms 194 ms xe-0-2-0-7.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
17 110 ms 104 ms 102 ms portal.demarcation.gravityus.com [204.2.170.50]
18 107 ms 104 ms 115 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Any words of wisdom?

hmm you cant connect as well??


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