180 replies to this topic

[Kunthiwati]

hello, im trying to back into the game after 5 years of hiatus, but currently i can not connect to the server. i keep getting "failed to connect to server" my connection is fine and i already tried the repatch option. i dont think the problem is in my connection. please help

[CMMayari]

Hello! Please go ahead and try to reset your password and see if you're able to log in with your updated password. If not, please send a ticket to https://support.warpportal.com/Main/.

Thank you!

[Kunthiwati]

hello i noticed that warpportal has changed its website layout? i cant see all my games data. i have 3 account on ragnarok if i recall correctlu but now it isnt there at all. i also remember the web design is rather dark blue-ish now it is all white :/

 

 

https://ibb.co/MPXpq4D

[FatalityX]

Also having the exact same problem, failed to connect. Just installed the game again today via the auto downloader. I think there maybe something wrong with it. Reinstalled twice, still failed to connect. Same problem with the trans game client. Tried on multiple pcs with same problem. There is something wrong with the client download. My friends also tried and he cant connect either.

 

Any new or returning players who are newly downloading the ragnarok game client cannot connect.

Edited by FatalityX, 14 November 2021 - 09:21 PM.

[bearl]

EU? use VPN

[FatalityX]

Canada, played for years without a vpn, why the sudden change?

[Kunthiwati]

i have changed the password as per CMMayari suggested, was able to log in for a while (up until yesterday) but cant log in anymore today. got the failed to connect to server message again. tried to change the pass but still unable to log in :/

[CMMayari]

Ahh, that's strange. I'm sorry that it's giving you issues again. You may have to reach out to support this time to figure out what's going on: https://support.warpportal.com/Main/

Sorry about that!

[Kiku]

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help 

[Helhue]

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help 

 

 

that happens to me too

[sheeranton]

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help 

 

 

 

that happens to me too

me too.

[yzsysats]

I load up today, 14th june, never had any troubles before, now i get random crashes (just auto closes) after 5-20 mins no matter which char or map.
Was perfectly fine for weeks, had no problem just leaving it on or playing for hours on end.

Nothing changed since weekend in terms of updates of any of my computer/programs

[Tajixxx]

What about my problem?
I clicking RO on steam to launch, the patcher loads and I click play the game, begins to open and load.

After logging in, the game says "Please Wait"... 3 hours later it will still say please wait... No errors just loading screen forever.

When I try to launch the game at my friends house it launches fine and I can play. Only at home I cant play. 

 

What can I do?

[Rezniw]

Hello community.
I want to change the resolution, but no matter which one I set, the window is always the same size. I can play the game but it's a bit too small for me.

Unfortunately, I haven't found a solution for it here yet.

I have Windows 10 and a Geforce 3000 series.

 

Edit: Reinstallation has helped.

Edited by Rezniw, 02 November 2022 - 07:23 AM.

[UncleMaple]

Game keep on freezing every time I run the game after around 2 to 5 minutes.

Tried reinstalled, changed to windows8/7, changed Graphics settings....

 

Any suggestions would be great.

[Wansage]

Returning player here (~5years hiatus). Im getting this message in my chat when I start my character.

"An error occurred while loading account settings. (Please restart.)


Restarting doesn't remove it

[WiseFabre]

Problem Symptom:   The EAC error message comes up as "Game Security Error" and the window(s) close.

 

Problem Workaround:   Don't run operating system cleaning tools while game client is running.

 

Background: I just noticed that after I run the popular CCleaner tool to clean up files, delete cookies, and remove other O/S detritus, there is a significant (but not very high) chance that EAC may cause the game client to close.  Typically, I play with the game client running in small windows on the desktop.  After I look at webpages (firefox and Bing), chat, or run Telegram and other apps, I like to run CCleaner and have it remove any temp files created.  Unfortunately, doing this has an increased chance that EAC doesn't like what is being done and crashes.

[BAkut0]

Hola buenas a todos alguien sabe porque no me deja iniciar sesión en el servidor ?

me sale que la conexión a fallado..

[onslaught8800hp]

Hola buenas a todos alguien sabe porque no me deja iniciar sesión en el servidor ?

me sale que la conexión a fallado..

 

 

Its happening a lot of problems with conection after the last update, last week. Some maps doesnt load and your character gets stucks in there. The most comon maps are Alberta and Payon (and surrounding) 

[Rickz24]

Hello, can someone please help for this error.??

 

Module Name: D:\Gravity\Ragnarok Online\Ragexe.exe

Time Stamp: 0x64ddb9c7 - Thu Aug 17 13:10:15 2023

 

 

Exception Type: 0xc0000005

 

0x5dbbccd9 C:\WINDOWS\SYSTEM32\D3D9on12.dll

0x5db8bf31 C:\WINDOWS\SYSTEM32\D3D9on12.dll

0x5dbdf43b C:\WINDOWS\SYSTEM32\D3D9on12.dll

0x60ff4bd5 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60ff56cd C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60fedd05 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60feda02 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60feadd0 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60fe7ab7 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60fe6cd3 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60fe2eae C:\WINDOWS\SYSTEM32\DDRAW.dll

0x60fe2851 C:\WINDOWS\SYSTEM32\DDRAW.dll

0x75f22bc3 C:\WINDOWS\System32\USER32.dll

0x75f139b6 C:\WINDOWS\System32\USER32.dll

0x75f1343a C:\WINDOWS\System32\USER32.dll

0x75f1d33f C:\WINDOWS\System32\USER32.dll

0x77da8c1d C:\WINDOWS\SYSTEM32\ntdll.dll

0x75f8727f C:\WINDOWS\System32\USER32.dll

0x00ac3980 D:\Gravity\Ragnarok Online\Ragexe.exe

0x009aa385 D:\Gravity\Ragnarok Online\Ragexe.exe

0x009aa32a D:\Gravity\Ragnarok Online\Ragexe.exe

0x00ac61db D:\Gravity\Ragnarok Online\Ragexe.exe

0x00ac888c D:\Gravity\Ragnarok Online\Ragexe.exe

0x765f7ba9 C:\WINDOWS\System32\KERNEL32.DLL

0x77d9bc5b C:\WINDOWS\SYSTEM32\ntdll.dll

0x77d9bbdf C:\WINDOWS\SYSTEM32\ntdll.dll

 

eax: 0x00000000 ebx: 0x00000000

ecx: 0x0cdd3f44 edx: 0x00000000

esi: 0x0cdd3f30 edi: 0x0019ebe0

ebp: 0x0019ffec esp: 0x0019ffe4

 

stack 0019ffe4 - 001a03e4

0019FFE4 : FF FF FF FF 97 92 DC 77 00 00 00 00 00 00 00 00 

0019FFF4 : 53 89 AC 00 00 C0 35 00 00 00 00 00 30 02 00 00 

001A0004 : 00 00 00 00 00 00 00 00 04 00 01 40 30 95 A4 C4 

001A0014 : 00 00 0C 77 00 00 00 00 00 50 02 00 20 00 00 00 

001A0024 : 01 00 00 00 43 00 3A 00 5C 00 57 00 69 00 6E 00 

001A0034 : 64 00 6F 00 77 00 73 00 5C 00 53 00 79 00 73 00 

001A0044 : 57 00 4F 00 57 00 36 00 34 00 5C 00 69 00 6D 00 

001A0054 : 6D 00 33 00 32 00 2E 00 64 00 6C 00 6C 00 00 00 

001A0064 : 73 00 5C 00 53 00 79 00 73 00 57 00 4F 00 57 00 

001A0074 : 36 00 34 00 5C 00 69 00 6D 00 6D 00 33 00 32 00 

001A0084 : 2E 00 64 00 6C 00 6C 00 00 00 00 00 00 00 00 00 

001A0094 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

001A00A4 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

001A00B4 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

001A00C4 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

001A00D4 : 00 00 00 00 00 00 00 00 00 00 00 00 F0 EB 86 A2 

 

Launch Info 

0000 0000 0000 0000 0000 0000 0000 0000 

0000 0000 0000 0000 0000 0000 0000 0000 

0000 0000 0000 0000 0000 0000 0000 0000 

0000 0000 0000 0000 0000 0000 0000 0000 

 

Job : Assassin

 

gef_fild10.rsw 166 274

 

renderer.cpp 292

 

[AirTrick]

im getting this error after installing the game first it was an sprite missing error but after teleporting to eden i just got this one and the game closed

 

Module Name: F:\steam\steamapps\common\Ragnarok\Ragexe.exe
Time Stamp: 0x65e90dd7 - Wed Mar  6 18:44:07 2024


Exception Type: 0xc0000005

0x00869100    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00ae559c    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a168cc    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00ae543b    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a0a611    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00ae4b87    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00aae3ac    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00aada5b    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a61e58    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a30e1c    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00a30dba    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00b62a39    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x00b659d8    F:\steam\steamapps\common\Ragnarok\Ragexe.exe
0x75fbfcc9    C:\WINDOWS\System32\KERNEL32.DLL
0x77587c5e    C:\WINDOWS\SYSTEM32\ntdll.dll
0x77587c2e    C:\WINDOWS\SYSTEM32\ntdll.dll

eax: 0x00000000    ebx: 0x00cfc1f0
ecx: 0x00000000    edx: 0x01ae0000
esi: 0x156fc038    edi: 0x00cfc200
ebp: 0x0019ffec    esp: 0x0019ffe4

stack 0019ffe4 - 001a03e4
0019FFE4 : FF FF FF FF 15 8C 5A 77 00 00 00 00 00 00 00 00
0019FFF4 : A1 5A B6 00 00 B0 22 00 00 00 00 00 6A 00 00 00
001A0004 : 20 00 00 00 E0 DD 56 77 00 00 00 00 60 AC 56 77
001A0014 : 00 00 00 00 90 00 00 00 00 00 00 00 43 00 3A 00
001A0024 : 5C 00 50 00 72 00 6F 00 67 00 72 00 61 00 6D 00
001A0034 : 20 00 46 00 69 00 6C 00 65 00 73 00 5C 00 41 00
001A0044 : 56 00 41 00 53 00 54 00 20 00 53 00 6F 00 66 00
001A0054 : 74 00 77 00 61 00 72 00 65 00 5C 00 41 00 76 00
001A0064 : 61 00 73 00 74 00 5C 00 78 00 38 00 36 00 5C 00
001A0074 : 61 00 73 00 77 00 68 00 6F 00 6F 00 6B 00 2E 00
001A0084 : 64 00 6C 00 6C 00 00 00 00 00 00 00 55 8B EC 51
001A0094 : 51 8B 4D 08 85 C9 74 55 0F B7 11 66 85 D2 74 4D
001A00A4 : 56 8B 71 04 83 FE 20 72 43 8B 41 08 0B 41 0C 74
001A00B4 : 3B 8B 41 10 0B 41 14 74 33 8D 04 0E 66 89 55 F8
001A00C4 : 8B 71 10 57 89 45 FC 33 FF 8B 41 08 8D 4D 08 51
001A00D4 : 8D 4D F8 66 89 55 FA 51 57 57 FF D0 85 C0 78 0B

Launch Info
00A4 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000

Job : Summoner

moc_para01.rsw 27 29

RendererDX9.cpp 132

 

[Matatoko]

Message

 

Would I be correct in my assumption that you are using either Windows 10 or Windows 11?

If so, could you try following these steps:
 

1. Look for the 'ragexe.exe' file in the main game folder. Based on the information provided, this should be located at "F:\steam\steamapps\common\Ragnarok\"
2. Right-click on 'ragexe.exe' and select "Properties."
3. Navigate to the "Compatibility" tab.
4. Check the box next to "Run this program in compatibility mode for:"
5. Select "Windows XP (Service Pack 3)" from the dropdown menu. If that specific option isn't available, try any other Windows XP version that is shown.
6. Check the box next to "Run this program as an administrator."
7. Click "Apply."
8. Click "OK."
9. Launch the game as normal.

Please let me know if this resolves the error!

[AirTrick]

Would I be correct in my assumption that you are using either Windows 10 or Windows 11?

If so, could you try following these steps:
 

1. Look for the 'ragexe.exe' file in the main game folder. Based on the information provided, this should be located at "F:\steam\steamapps\common\Ragnarok\"
2. Right-click on 'ragexe.exe' and select "Properties."
3. Navigate to the "Compatibility" tab.
4. Check the box next to "Run this program in compatibility mode for:"
5. Select "Windows XP (Service Pack 3)" from the dropdown menu. If that specific option isn't available, try any other Windows XP version that is shown.
6. Check the box next to "Run this program as an administrator."
7. Click "Apply."
8. Click "OK."
9. Launch the game as normal.

Please let me know if this resolves the error!

 

yes you are right i have windows 10 tried out the fix still dindt work put it just like you said windows xp service pack 3 and run as admind

 

maybe the problem is the character crashing is in a populated area and the error has something to do with all the missing sprites errors i get 2 errors before the crash and i just  cant move after getting the error just let me copy the error and i jet insta kicked off the game i loged in with another summoner lower level tha i had on the big fot area the last time i loged in like 4-5 years ago and shes not crashing lol but i just havent go to any town since ill prob just crash with her too
 

[Aome22]

I need help, after yesterday's maintenance when I try to log in as administrator I get this...

 

https://ibb.co/hLrDkHg

[darckwarrion]

i cant move, close inventory and skill tree and dont understand the message...

 

System message: Current stall view function is in ON status. (/viewstall)