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Common problems and their solutions


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#126 VModCinnamon

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Posted 28 November 2019 - 04:32 PM

I have responded to your PM with further instructions.


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#127 Deeper

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Posted 01 December 2019 - 08:47 PM

Hi I came back after a long break and logged into one of my accounts just fine. However, when I tried to log into my main account, after selecting a character I get the Disconnected from Server. message. This keeps happening no matter how many times I try. It also happens to the character on my 3rd account. However, I can still log into the first account I attempted to log into just fine. I used to play on valkyrie but my characters are now on the chaos server. Google led me to one of Cinnamon's posts which suggested to attempt solution #4 from this topic, but it didn't do anything.

ZdJPHoJ.png


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#128 VModCinnamon

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Posted 01 December 2019 - 09:06 PM

Hi I came back after a long break and logged into one of my accounts just fine. However, when I tried to log into my main account, after selecting a character I get the Disconnected from Server. message. This keeps happening no matter how many times I try. It also happens to the character on my 3rd account. However, I can still log into the first account I attempted to log into just fine. I used to play on valkyrie but my characters are now on the chaos server. Google led me to one of Cinnamon's posts which suggested to attempt solution #4 from this topic, but it didn't do anything.

ZdJPHoJ.png

 

Welcome back Deeper,

Your game client is up to date.

 

If the issue is affecting selective characters then it is not a client issue, highly likely the characters are bugged. To fix the characters, please write in to the GM staff, they should be able to help.

 

How to send a support ticket guide:
https://forums.warpp...support-system/


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#129 PeppermintMocha

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Posted 03 December 2019 - 07:07 PM

Hello again,

I tried the link suggested, unfortunately it didn't work. 
After a few hours of checking out other solutions, the problem was fixed by downloading the drivers from AMD's website instead of just going through windows update. 

After restarting my pc and running setup as admin, the options (graphics and resolution) finally popped up and was able to login to RO again.
I think that AMD graphics cards have a bit of trouble when it comes to older games, so maybe next time if someone has an AMD graphics card, the latest driver update on their website would help. 


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#130 8539160803104720070

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Posted 01 February 2020 - 08:18 AM

Hi!

When I log in, after I select my character, my game freezes then quit. I don't know what to do  :(


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#131 Vavalore

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Posted 04 February 2020 - 08:15 AM

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build date: Dec 11 2019
build time: 09:21:20
C:\Gravity\Ragnarok Online\Ragexe.20200204100418.dmp
Don't know what went wrong but this happened.

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#132 shamrock125

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Posted 06 February 2020 - 01:47 PM

Hello everyone good evening. I download ragnarok through WP site/steam and game turns my screen blue and say failed : Easy Anti cheat code I've been playing since 2000's! Please if anyone can give me a solution! Please and Thank You!
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#133 ReaperXI

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Posted 06 February 2020 - 11:20 PM

Hello i have downloaded and Updated the New RO but i cant open it and it shows this error, Can you maybe help me please and im struggling for 3 days now

 

 

 

https://imgur.com/a/FmIuhQP


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#134 VModCinnamon

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Posted 07 February 2020 - 02:17 AM

Hello everyone good evening. I download ragnarok through WP site/steam and game turns my screen blue and say failed : Easy Anti cheat code I've been playing since 2000's! Please if anyone can give me a solution! Please and Thank You!

 

Go through suggested solutions here. If nothing help at all you may want to contact EAC Support.

 

Hello i have downloaded and Updated the New RO but i cant open it and it shows this error, Can you maybe help me please and im struggling for 3 days now

 

 

 

https://imgur.com/a/FmIuhQP

 

Try the suggested solution posted here.


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#135 ArrowSparrow

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Posted 07 February 2020 - 02:55 AM

Good day!
 

I recently got back to this game after around 6 months of hiatus.

 

My game patched well, and I am attempting to play. I can get past the server selection screen, but I afterwards, an error appears:

 

CHARACTER_INFO size error!!

CHARACTER_INFO size: 147

 

I can't also seem to create a new character since an error keeps appearing: Character Name Already Exists.

 

Any solution for this would be highly appreciated. Thanks!


Edited by ArrowSparrow, 07 February 2020 - 02:56 AM.

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#136 VModCinnamon

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Posted 07 February 2020 - 03:09 AM

Good day!
 

I recently got back to this game after around 6 months of hiatus.

 

My game patched well, and I am attempting to play. I can get past the server selection screen, but I afterwards, an error appears:

 

CHARACTER_INFO size error!!

CHARACTER_INFO size: 147

 

I can't also seem to create a new character since an error keeps appearing: Character Name Already Exists.

 

Any solution for this would be highly appreciated. Thanks!

 

Force your client to redownload the patch files, see my post here.


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#137 ArrowSparrow

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Posted 07 February 2020 - 03:14 AM

Force your client to redownload the patch files, see my post here.

 

Good day!

This is noted, thanks!
 

I'll try the solution within the next days, my connection's somewhat unstable at the moment. I'll update you if this works.

 

Thanks!


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#138 fhizkia2

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Posted 13 February 2020 - 06:02 AM

is there any updates on mac users? there is critical error when i start the game with wine app,

the same client is working on windows


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#139 Gerbin

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Posted 13 February 2020 - 07:59 PM

Hi, Good Day!

 

I just started download the game last night, and some error appeared when I start to launch the game. Do you guys have any idea what these problem might be?
 

"The procedure entry point MiniDumpWriteDump could not be located in the dynamic link library
C:\\WINDOWS\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\atiumdag.dll."

"Cannot init d3d OR grf file has a problem"

 

I literally have no clue on what part of the installation is screwed up.


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#140 VModCinnamon

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Posted 13 February 2020 - 08:14 PM

Hi, Good Day!

 

I just started download the game last night, and some error appeared when I start to launch the game. Do you guys have any idea what these problem might be?
 

"The procedure entry point MiniDumpWriteDump could not be located in the dynamic link library
C:\\WINDOWS\System32\DriverStore\FileRepository\c0346830.inf_amd64_f723e13ffb3b2652\B345901\atiumdag.dll."

"Cannot init d3d OR grf file has a problem"

 

I literally have no clue on what part of the installation is screwed up.

 

See if this resolves the error:
https://forums.warpp...le-has-problem/


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#141 Gerbin

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Posted 13 February 2020 - 08:27 PM

See if this resolves the error:
https://forums.warpp...le-has-problem/

Hi, Good Day

 

Your suggestion was successful! The game launched properly without any error occurring. Thank you!

Although something is quite bothering me, as I close the application this error now appear. Is this error a problem that I should be worrying about?

"Untrusted system file (C:\\Windows\SysWOW64\amdihk32.dll"


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#142 VModCinnamon

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Posted 13 February 2020 - 09:03 PM

Hi, Good Day

 

Your suggestion was successful! The game launched properly without any error occurring. Thank you!

Although something is quite bothering me, as I close the application this error now appear. Is this error a problem that I should be worrying about?

"Untrusted system file (C:\\Windows\SysWOW64\amdihk32.dll"

 

This is an EAC error, it simply indicates an issue with the AMD file in question.

General troubleshooting guideline for this error includes:

  • Updated Windows.
  • Updated Graphic card drivers, preferably downloaded from their manufacturer websites.
    In some cases, downgrading a driver to resolve the issue may be necessary.
  • Scanning disk for errors, invoking commands such as:
    sfc /scannow
    
    DISM.exe /Online /Cleanup-image /Restorehealth
     
    and
     
    CHKDSK /F /R
    

    Windows guide: https://support.micr...orrupted-system


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#143 Gerbin

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Posted 13 February 2020 - 09:45 PM

 

This is an EAC error, it simply indicates an issue with the AMD file in question.

General troubleshooting guideline for this error includes:

  • Updated Windows.
  • Updated Graphic card drivers, preferably downloaded from their manufacturer websites.
    In some cases, downgrading a driver to resolve the issue may be necessary.
  • Scanning disk for errors, invoking commands such as:
    sfc /scannow
    
    DISM.exe /Online /Cleanup-image /Restorehealth
     
    and
     
    CHKDSK /F /R
    

    Windows guide: https://support.micr...orrupted-system

 

Hi Good Day!

Thank you for your help!

 

No more error now occurs, I can now play perfectly fine (for now). I will be posting if there may be any unexpected error that I couldn't solve alone.

Once again, Thank you!


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#144 tjcombo

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Posted 14 February 2020 - 11:56 AM

This Error pops up and closes my game whenever I Try to open my equipment

 

 

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build date: Dec 11 2019

build time: 09:21:20

C:\Gravity\Ragnarok Online\Ragexe.20200214155136.dmp

 
 
I also get these Window Pop-Ups when I first open the game
 
queryNavi_PickNpc
Attempt to call a nil value
 
Error queryNavi_PickNpc
Failed to read Link lua 1

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#145 FirelandeR

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Posted 14 February 2020 - 11:41 PM

Hello,

 

Can i get some help, i keep getting the client to freeze while just being AFK,

 

unknown.png


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#146 VModCinnamon

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Posted 15 February 2020 - 03:20 AM

Hello,

 

Can i get some help, i keep getting the client to freeze while just being AFK,

 

unknown.png

 

I suspect EAC is causing it but can't be sure.

Go through EAC troubleshooting guidelines here.

 

 

This Error pops up and closes my game whenever I Try to open my equipment

 

 

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¶ó±×³ª·ÎÅ© °ø½ÄȨÆäÀÌÁö -> °í°´¼¾ÅÍ -> ¹®ÀÇÇϱ⸦

ÀÌ¿ëÇÏ¿© º¸³»Áֽñ⠹ٶø´Ï´Ù.

 

 

build date: Dec 11 2019

build time: 09:21:20

C:\Gravity\Ragnarok Online\Ragexe.20200214155136.dmp

 
 
I also get these Window Pop-Ups when I first open the game
 
queryNavi_PickNpc
Attempt to call a nil value
 
Error queryNavi_PickNpc
Failed to read Link lua 1

 

 

Please try solution #4 as posted in the first page, the client may be outdated.


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#147 Miramirajane

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Posted 19 August 2020 - 07:16 AM

Is there another mirror that we can use to download the client? Ragnarok-DLM seems not to be working on my end because of the HOST_WindowLoadTimeout error.


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