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Common problems and their solutions


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#151 Kunthiwati

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Posted 11 November 2021 - 04:50 PM

hello, im trying to back into the game after 5 years of hiatus, but currently i can not connect to the server. i keep getting "failed to connect to server" my connection is fine and i already tried the repatch option. i dont think the problem is in my connection. please help


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#152 CMMayari

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Posted 12 November 2021 - 10:45 AM

Hello! Please go ahead and try to reset your password and see if you're able to log in with your updated password. If not, please send a ticket to https://support.warpportal.com/Main/.

Thank you!


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#153 Kunthiwati

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Posted 14 November 2021 - 03:00 PM

hello i noticed that warpportal has changed its website layout? i cant see all my games data. i have 3 account on ragnarok if i recall correctlu but now it isnt there at all. i also remember the web design is rather dark blue-ish now it is all white :/

 

 

https://ibb.co/MPXpq4D


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#154 FatalityX

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Posted 14 November 2021 - 09:16 PM

Also having the exact same problem, failed to connect. Just installed the game again today via the auto downloader. I think there maybe something wrong with it. Reinstalled twice, still failed to connect. Same problem with the trans game client. Tried on multiple pcs with same problem. There is something wrong with the client download. My friends also tried and he cant connect either.

 

Any new or returning players who are newly downloading the ragnarok game client cannot connect.


Edited by FatalityX, 14 November 2021 - 09:21 PM.

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#155 bearl

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Posted 15 November 2021 - 01:21 AM

EU? use VPN


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#156 FatalityX

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Posted 15 November 2021 - 05:54 PM

Canada, played for years without a vpn, why the sudden change?


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#157 Kunthiwati

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Posted 18 November 2021 - 03:25 PM

i have changed the password as per CMMayari suggested, was able to log in for a while (up until yesterday) but cant log in anymore today. got the failed to connect to server message again. tried to change the pass but still unable to log in :/


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#158 CMMayari

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Posted 22 November 2021 - 11:17 AM

Ahh, that's strange. I'm sorry that it's giving you issues again. You may have to reach out to support this time to figure out what's going on: https://support.warpportal.com/Main/

Sorry about that!


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#159 Nyanekawa

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Posted 28 November 2021 - 06:47 AM

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help  :(


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#160 rorrowww

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Posted 30 April 2022 - 10:57 PM

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help  :(

 

 

that happens to me too :( :mellow: :hmm:


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#161 sheeranton

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Posted 06 May 2022 - 04:13 AM

Help!! the game shuts down without any warning or pop up error.

This have been happeing since I started playing in May, the game ramdomly closes most times after playin 20 minutes, sometimes doesnt shut down for hours, and other times shuts down instantly after my char loads in the map. I tried reinstalling the game, deactivating any overlay from any other program that i usually have opened like discord, AMD Radeon Software, Steam, etc. And yet the game still shutting down, now i have the feeling that happens when I cast a spell, happened several times today while i was leveling my WL in gramps. Is really anoying because i lose X3 Exp Buff time. 

 

pls help  :(

 

 

 

that happens to me too :( :mellow: :hmm:

me too. :(


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#162 yzsysats

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Posted 13 June 2022 - 09:47 AM

I load up today, 14th june, never had any troubles before, now i get random crashes (just auto closes) after 5-20 mins no matter which char or map.
Was perfectly fine for weeks, had no problem just leaving it on or playing for hours on end.

Nothing changed since weekend in terms of updates of any of my computer/programs


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#163 Tajixxx

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Posted 21 June 2022 - 12:09 PM

What about my problem?
I clicking RO on steam to launch, the patcher loads and I click play the game, begins to open and load.

After logging in, the game says "Please Wait"... 3 hours later it will still say please wait... No errors just loading screen forever.

When I try to launch the game at my friends house it launches fine and I can play. Only at home I cant play. 

 

What can I do?


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