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Random Disconnections


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#1 Campitor

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Posted 21 February 2017 - 09:35 AM

Hey Folks were getting alot of reports of random disconnections happening. Were trying to figure out the cause and you can help! If you randomly disconnect please fill out this survey. We are trying to figure out if some random event or server activity may be causing the disconnections.

 

https://docs.google....vuKTUw/viewform


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#2 Diskence

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Posted 22 February 2017 - 01:51 PM

Server login is really slow, randomly disconnect sometimes but once you get into the game it seems to be ok.


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#3 son12

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Posted 25 February 2017 - 02:49 AM

random disconnections at instances too >.> happened to me 4-5 times at NTF


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#4 Bankung

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Posted 25 February 2017 - 08:12 PM

Server login is really slow, randomly disconnect sometimes but once you get into the game it seems to be ok.

same here .. mostly got problems about log in and lags between 19.00 - 21.00 pst time >< server backing up at that time?

PS. im SEA ppl


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#5 Richkr

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Posted 01 March 2017 - 11:57 AM

It's really worse today. Can't get in game from character selection without failing to connect at least once. I don't think the disconnections are happening at specific times for me.


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#6 Icarus05

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Posted 04 March 2017 - 10:21 PM

same here .. mostly got problems about log in and lags between 19.00 - 21.00 pst time >< server backing up at that time?

PS. im SEA ppl

Same problem, I always though its my crappy net, but everytime i restart the client, it's seems ok until few minutes or so , the lag came back (it's horrible tbh)


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#7 9995140418085905013

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Posted 05 March 2017 - 03:26 AM

disconnections are pretty bad. Vending is tough. Hope you managed to fix the problem asap. At times when i enter another portal i get disconnected. Sorry i dont think this will help but the disconnections are pretty much random.
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#8 RaijinMaster

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Posted 12 March 2017 - 07:45 PM

Disconnection in the middle of NTF instance  :sob:  :sob:  :sob:  :sob:  :sob: . My alt did not get dc'ed though.


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#9 Campitor

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Posted 12 March 2017 - 09:29 PM

Were aware of the issue continuing. I am bugging the studio about it right now since they are in the office tonight.


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#10 Rapralph

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Posted 13 March 2017 - 07:05 PM

disconnected while vending  :sob:


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#11 Boyeteers

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Posted 13 March 2017 - 07:58 PM

I gotta stop vending :(


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#12 Campitor

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Posted 14 March 2017 - 08:39 AM

Update: We are currently testing new EXEs that should reduce the random disconnections. If the testing goes well we will implement this thursday.


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#13 mark2000

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Posted 17 March 2017 - 09:44 PM

why does every month of maintenance, my patch always return to 2013. can anyone give me updated patch note?

 


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#14 VModCinnamon

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Posted 18 March 2017 - 12:39 AM

why does every month of maintenance, my patch always return to 2013. can anyone give me updated patch note?

 

Hello,

 

You are experiencing a different issue unrelated to the thread.

To resolve the patching visit this thread, follow proposed solution #3. If you need further assistance with patching please make a new entry at Technical Support section.


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#15 shewolf7779

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Posted 22 March 2017 - 08:20 AM

Hi, i have a little bit of problem with the server. I have several dc today, and yesterday... and its really annoying. Please can you make it right? Honestly I really want to play but it's hard this way. Thanks, have a nice day


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#16 juan251

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Posted 23 March 2017 - 05:54 AM

randowm disconection happen again, 21.54 GMT+7


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#17 ZeroTigress

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Posted 25 March 2017 - 06:57 PM

Just sent in the form.
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#18 select09

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Posted 29 March 2017 - 04:47 PM

Still hard to reconnect to the server..always saying this failed to connect to server wish it will fix sir hard to get some leveling..thanks for good TI  and event even i can afford the OCP or any WPE...Good game to all


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#19 Opujhum

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Posted 30 March 2017 - 04:45 PM

The D/Cing is weird and not "reproducible".

 

I can have 3 accounts open (sometimes all on same comp and sometimes on two diff. comp.), let say a merch vending in town (not moving or changing server map) while leveling with a Main and Alt.

Any account can get D/C.  Some days it's all of them while other days (in the past week) only one or two accounts.  Any combinaison is possible XD.

 

Usually early in the morning or late at night.


Edited by Opujhum, 01 April 2017 - 05:50 PM.

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#20 Lorussy

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Posted 31 March 2017 - 08:28 AM

DC at 9:50am Server Time.

This disconnection problem really getting annoying.
Every time I DC, need to wait for 1 to 3 hours before I could get login again.

Please work on this AS SOON AS POSSIBLE.

Thank you.


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#21 Kisats05

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Posted 01 April 2017 - 08:41 AM

Got dced just now with my 3 clients >.< Is this issue haven't fixed yet? Its annoying already, having to setup vends  :p_sad:


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#22 Opujhum

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Posted 01 April 2017 - 05:53 PM

I changed charac. to switch gears and i cannot log in anymore.  I see the amount of players still connected decrease minute after minute.  I guess that Server Reboot yesterday night didn't do anything.

 

In my case it's rarely a disconnection issue but more of a problem of login back in if i log out / switch account.


Edited by Opujhum, 01 April 2017 - 05:55 PM.

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#23 Paranoian

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Posted 01 April 2017 - 06:12 PM

I logged out a few mins ago and now can't log back in. chaos population ~1500 people now and decreasing by the minute. :/


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#24 cjaramis

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Posted 01 April 2017 - 06:21 PM

Same here. Bwing. Dc. Can see Chaos server 1900 people then 1700. Cannot access my chars. 10 minutes. Different acoounts same issue.

This is not fun. Is this how IRO is improving in 2017?

The fact that you spent weeks on the matter with no solutions adds to the frustration.

Be aware that your playerbase is not composed only by fanboys forum lurkers ready to post on an hourly basis to be on your goodside. If others are willing to praise your mistakes I will not:

Have the game available to play. Get your act straight. You are running a business here.

I am out for a week. Just fix the server. Thanks.
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#25 select09

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Posted 01 April 2017 - 06:21 PM

still failed to connect to server why its happening always?


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