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Random Disconnections


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#1 Campitor

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Posted 21 February 2017 - 09:35 AM

Hey Folks were getting alot of reports of random disconnections happening. Were trying to figure out the cause and you can help! If you randomly disconnect please fill out this survey. We are trying to figure out if some random event or server activity may be causing the disconnections.

 

https://docs.google....vuKTUw/viewform


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#2 Diskence

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Posted 22 February 2017 - 01:51 PM

Server login is really slow, randomly disconnect sometimes but once you get into the game it seems to be ok.


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#3 son12

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Posted 25 February 2017 - 02:49 AM

random disconnections at instances too >.> happened to me 4-5 times at NTF


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#4 Bankung

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Posted 25 February 2017 - 08:12 PM

Server login is really slow, randomly disconnect sometimes but once you get into the game it seems to be ok.

same here .. mostly got problems about log in and lags between 19.00 - 21.00 pst time >< server backing up at that time?

PS. im SEA ppl


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#5 Richkr

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Posted 01 March 2017 - 11:57 AM

It's really worse today. Can't get in game from character selection without failing to connect at least once. I don't think the disconnections are happening at specific times for me.


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#6 Icarus05

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Posted 04 March 2017 - 10:21 PM

same here .. mostly got problems about log in and lags between 19.00 - 21.00 pst time >< server backing up at that time?

PS. im SEA ppl

Same problem, I always though its my crappy net, but everytime i restart the client, it's seems ok until few minutes or so , the lag came back (it's horrible tbh)


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#7 9995140418085905013

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Posted 05 March 2017 - 03:26 AM

disconnections are pretty bad. Vending is tough. Hope you managed to fix the problem asap. At times when i enter another portal i get disconnected. Sorry i dont think this will help but the disconnections are pretty much random.
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#8 RaijinMaster

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Posted 12 March 2017 - 07:45 PM

Disconnection in the middle of NTF instance  :sob:  :sob:  :sob:  :sob:  :sob: . My alt did not get dc'ed though.


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#9 Campitor

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Posted 12 March 2017 - 09:29 PM

Were aware of the issue continuing. I am bugging the studio about it right now since they are in the office tonight.


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#10 Rapralph

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Posted 13 March 2017 - 07:05 PM

disconnected while vending  :sob:


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#11 Boyeteers

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Posted 13 March 2017 - 07:58 PM

I gotta stop vending :(


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#12 Campitor

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Posted 14 March 2017 - 08:39 AM

Update: We are currently testing new EXEs that should reduce the random disconnections. If the testing goes well we will implement this thursday.


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#13 mark2000

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Posted 17 March 2017 - 09:44 PM

why does every month of maintenance, my patch always return to 2013. can anyone give me updated patch note?

 


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#14 VModCinnamon

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Posted 18 March 2017 - 12:39 AM

why does every month of maintenance, my patch always return to 2013. can anyone give me updated patch note?

 

Hello,

 

You are experiencing a different issue unrelated to the thread.

To resolve the patching visit this thread, follow proposed solution #3. If you need further assistance with patching please make a new entry at Technical Support section.


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#15 shewolf7779

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Posted 22 March 2017 - 08:20 AM

Hi, i have a little bit of problem with the server. I have several dc today, and yesterday... and its really annoying. Please can you make it right? Honestly I really want to play but it's hard this way. Thanks, have a nice day


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#16 juan251

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Posted Yesterday, 05:54 AM

randowm disconection happen again, 21.54 GMT+7


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