67 replies to this topic

[TontonMaton]

Wait if that was innocent banning that they then lifted, why did they mention it as also a first warning as if you still did something? The wording they use is weird.

 

"The determination regarding your concern is that it involves a scam. Unfortunately, we are unable to provide further details on this matter. Please note that our decision is based on comprehensive data, and we will not entertain further defenses or explanations. We hope this clarifies the situation and discourages repeated inquiries on this topic" is what the GM said after I kept opening a ticket for an explanation

 

[worldeditor95]

"The determination regarding your concern is that it involves a scam. Unfortunately, we are unable to provide further details on this matter. Please note that our decision is based on comprehensive data, and we will not entertain further defenses or explanations. We hope this clarifies the situation and discourages repeated inquiries on this topic" is what the GM said after I kept opening a ticket for an explanation

According to a lot of ticket i have review and analyzed, scam most likely meant u bought something that are duped or involved in duping either suspect or as a victim.

Do they let u know any details?

[Cinnaroll1200]

I'm kinda surprised there hasn't been any mention or formalities from the GM's after all on this matter. I'm starting to see the reason for the demand on response.

On the subject of keeping the account safe, is it less safe to be putting up shop in Prontera? Should you only have your shop open in other towns to be safe? There is just so many questions.

[TontonMaton]

According to a lot of ticket i have review and analyzed, scam most likely meant u bought something that are duped or involved in duping either suspect or as a victim.

Do they let u know any details?

 

Nope. They were pretty adamant on not disclosing any details. None of my items were removed and the very little zeny I have is still here so idk what scam I did or what duped item/s I bought

[Kutz1989]

There is no way for players to know which item is duped or which zeny is duped. But with that point in mind, suddenly people got banned without doing anything wrong or clueless of what have they ever done.

It is supposed to not be a scam if we accidentally bought a duped item or received duped zeny from vends in towns.

[Thinkpad2021]

Imagine, if only WP provide detailed reason of the ban, some "innocent" will turn out to be "oops sorry i done that". Also, this topic will just be 1 page long or even nothing at all. This really give both sides a favor.

[Boyeteers]

Lol y’all know CMs not respondin on this thread just lookin at maintenance thread just keeps ignoring ppls. Its all about the $$$$ bruv.

[vividort]

i mean we got a statement, i guess...

Ragnarok Online | Facebook

[ChakriGuard]

Lol y’all know CMs not respondin on this thread just lookin at maintenance thread just keeps ignoring ppls. Its all about the $$$$ bruv.

Nothing much CMs and GMs can do. Ban first to stop the spread of flagged/duped items, then release after it's under control. If they don't suspend infected accounts, the items can be transferred and spread to more accounts, which potentially can make more innocent accounts get infected.

The only best possible bandage fix for this to ban RODEX but some people just QQ too much, and too spoiled with a convenience of RODEX lol

[xxxAmbition]

I've been 'suspended' in this recent ban wave. It's frustrating how we are left in the dark without any proper explanation to give us a chance to defend ourselves.

 

In the ticket I submitted, it was never stated that the case is under investigation. It's been 4 days without a reply on my ticket also.

 

I hope this will be handled more professionally by warpportal's team.

[yamasakai90]

I feel the biggest ick is that people are getting told they are being banned permanently with no way to defend themselves.

 

Instead, if you tell people that:
1. Their account is temporary locked for investigation.
2. A time duration before next response (Might take up to X weeks before they can release you)

3. If you tell them whats suspicious and that they can provide evidence wh to help speed the investigation.

 

If you convey it as such, people won't be so mad. People hate being in the dark and uncertainty.

Do they have to check the ticket everyday? Will GM even respond?

 

Or just tell them "You have been banned because of going against the Terms of Service (illegal activities) at Time:DD:MM:YY

- At least they can figure out themselves what were they doing at that time. 

 

[Kheilon]

no. give me big money for little work. 

[worldeditor95]

it would be nice to have any formal respond here in forum not only from facebook

[1957240624220343550]

i mean we got a statement, i guess...

Ragnarok Online | Facebook

 

Thank you for sharing this. However, what they posted doesn't add much value to our discussion here.

 

We don't know exactly what are the most common situations they are dealing with (that cause these many bans) and what steps they have been taking to approach this issue. It would be great if they can elaborate more. For example, in regard to duping, whether they are banning (or temporarily suspending) all accounts that have duped items in possession without reporting it. Or in regard to RMT, whether they are banning accounts involved in any suspicious gift/transfer of items or zeny without clear historical communication.

 

If they could at least give general explanation to us, the community, we would be able to address each of this issue more appropriately and probably inform them what could go wrong with their approach (or has gone wrong based on information from people/accounts who thinks theirs have been wrongfully banned). Having said that, it is still equally important to be transparent in each individual ticket so that specific person is well informed about the situation and may defend themselves accordingly with their supporting evidence.

 

So please, @CM Poring @GM Belzeebub, we would highly appreciate if you can take your time to look at what has been discussed in this thread, and explain what is happening. And how can we be assured so that we can continue playing and also spending our money, without continuously be worried about all of this can be taken in a sudden even though we're doing nothing wrong. Like others have said, not all of us bother to record all of our transactions, and in case we get banned, not all of us have the time and energy to deal with back and forth ticketing process with vague response.

 

Well, of course, if you still care about connecting with the community.

Thank you.

[freddym]

So, this just happened to me this morning. Duped items from the game itself (I’ve already submitted a ticket): https://forums.warpp...d/#entry3050761

Sorry to say but unless you and actual screenshot evidence or some way to prove if this person is violating terms of service no one will actually care for words. 

 

The way GMs have been going about it is a bit wrong. I agree that they need to quarantine as fast as possible and get all the suspected members and not have them leak the info to other players who might be doing the same thing. But Permanent ban is a bit too much without giving a reason. If you suspect someone of some wrong doing then temporary ban them and tell them that more information will given later after GM investigation is complete. But please do give more information so people don repeat the offense.

 

Last time when the duped item accounts were being banned they gave an option to remove or reverse the trades regarding the duped items and zeny. But they were informed why they were banned. Though I know some dupers might have escaped.

 

But now new or returning player base is coming so the game is seeing some popularity, but if this continues you will see everyone leave and then this server will finally die. (ik ik it has being dying for past several years)

 

The thing is (and yes this happens) they're people out there who do wrong things and not even know it...is it their fault? Still sadly yes it is. Now they're also people who do wrong things and are fully aware of their wrong doings. Does one deserve a greater punishment than the other? YES simply put. The mind boggling question here is how does a GM or ANYONE for that matter identify which person deserves the greater punishment???...So I guess this ties in with my first reply, one will tell the truth and the other will lie either way hardcore evidence is the only way out of the court room. 

 

FEAR THE COURT OF OWLS!!!!   

[Cinnaroll1200]

Sorry to say but unless you and actual screenshot evidence or some way to prove if this person is violating terms of service no one will actually care for words. 

 

 

The thing is (and yes this happens) they're people out there who do wrong things and not even know it...is it their fault? Still sadly yes it is. Now they're also people who do wrong things and are fully aware of their wrong doings. Does one deserve a greater punishment than the other? YES simply put. The mind boggling question here is how does a GM or ANYONE for that matter identify which person deserves the greater punishment???...So I guess this ties in with my first reply, one will tell the truth and the other will lie either way hardcore evidence is the only way out of the court room. 

 

FEAR THE COURT OF OWLS!!!!   

 

There is a certain level where one must give the benefit of the doubt. It just isn't reasonable to assume everyone buying a 1 mil item is somehow trying to get in on a scam. Especially for less rare items.

Also, the game itself should be providing the proof. The fact that we as the players need to provide the proof, tells me that the game really isn't able to keep that record it needs. Its also not reasonable to expect every single item to have a ticket filled out for GM investigating. That is way too much guess work on their part that will never be sustainable.

The source of the duping is the biggest problem and the one that needs the fix. And then taking action against more egregious bad actors.

I do not want to downplay that there are people that take advantage of system. Its a huge problem. But there needs to be a fix whatever is causing the dupes over trying to squish ants one at a time.

Edited by Cinnaroll1200, 01 October 2024 - 02:19 AM.

[Icyquartz]

The issue is there is no way to know if items in the game are duped items. The game should be able to identify these duped items and remove them accordingly on its own. Yet it obviously can’t.

It happened to be by mistake, but what’s to stop me from selling 1000 BSBs on my offline vendor, and then finding some way to trigger it to close my shop five times and send me 5000 BSBs back (like what happened with my dupe report)?

Then I simply put them up for sale and anyone buying my BSBs is now flagged and suspended. Noob and veterans alike! GMs definitely need to stop being silent on this issue.

[freddym]

What's to say that someone isn't duping and just hardcore farming how would someone tell that apart?....and then getting punished for just playing the game a lot.......THAT to me is even more devastating than duping for real for real. 

 

Since you can't prove duping exist and you can't prove that the guy in the sount prontera corner is selling 9k creamy cards because that's all he's been doing for the rest of his life is duping....then what?

 

I've always assumed the best in people I've never been scammed and I've never had worries trading 1M or 1B or multi-trading but that's me.

 

But saying "duping" THIS and "duping" THAT when in actuality you cannot prove it happens just sets a bad rep on the game for no apparent reason. Just FYI. People need to stop worrying about others and just worry about themselves. Simple.

 

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