So we have seen recent posts about people getting banned without proper explanation by the GM or people who performed the investigation. At first we thought these were isolated cases, but then it becomes a common issue that got many people worried. Accidental ban on one or two cases may be understandable, but why has it happened to a lot of people by now?
Can CM Poring or GM Belzeebub (who have been most active recently) release a statement from the management on what is happening in the game?
1. Why are many of these people get banned without clear reason?
1a. If the reason to this question (or at least to some of these cases) are duped items, why aren't those items in question just deleted and the involved parties notified? Unless the character or account is suspected to perform such activity (i.e. have a large amount of those in possession).
2. If you don't mind, can you please share you general method/steps of investigating such cases? Clearly it is not working as intended.
3. If you are hesitant to give answer to Q2, can you share what can be done by the players to avoid accidental ban? Please bear in mind that in the current state of the game, it is highly unlikely (and impractical) to not be involved in any trading/transactions, whether it is direct trade, purchase from vendors, or even Rodex.
People are spending real money (hundreds and thousands of dollars) and time playing this game, and this is a game where players build their net worth and experience (not like some other games where you can just create another account and start again just fine). So, please take this matter seriously and be transparent to us on what is happening so players can play the game with peace in mind.