75 replies to this topic

[Nolanvoid]

If you are currently having client issues, please try running through our checklist and see if there is anything that you may have missed or haven't tried and try them.

Have you tried...

- running the installer again and choosing the "repair" option to have it repair any issues that may have occurred intially. The client may have experienced a corruption of files and have caused it not to be able to run properly.

- checking your Antivirus program to make sure it is not blocking the game from connecting. Also, updating the anti-virus program and running to make sure nothing else is hindering the connection as well. Another solution is to disable the antivirus or malware program's realtime scanning.
- checking your firewall settings to be able allow Dragon Saga to connect. This may be on a a network or a router.

- checking your port settings to allow Dragon Saga. Port Forwarding is required. The ports that Dragon Saga runs from are 16268, 12031, and 12032.

- defragging or doing a disk clean up for the drive that Dragon Saga will be installed to.

- making sure that during either installation, patching, or connecting that no other programs are running in the background.

- running the client and/or the patcher as an Administrator. This applies to users running Windows Vista or Windows 7.

- removing all previous versions of Dragon Saga so that it does not interfere with the current client as it may be running off old registry files.

- re-patching the client by removing the patch.id file and running the patcher again.

- running a clean installation of Dragon Saga. In order to do this, you must remove all previous files that are related to the Dragon Saga installation. Then download the client from the link below and running the installer.

Dragon Saga Client Download Here

- the final solution, last resort, of downloading the Trend Micro program called Hijack This. The program will scan the PC and see if there is any malware or spyware that may be hindering programs that are being run. A text file will be created and this file should be sent into the WarpPortal Support team found here.


We hope one of these solutions will help resolve your issues.

[fojas]

If you are currently having client issues, please try running through our checklist and see if there is anything that you may have missed or haven't tried and try them.

Have you tried...

- running the installer again and choosing the "repair" option to have it repair any issues that may have occurred intially. The client may have experienced a corruption of files and have caused it not to be able to run properly.

- checking your Antivirus program to make sure it is not blocking the game from connecting. Also, updating the anti-virus program and running to make sure nothing else is hindering the connection as well.

- checking your firewall settings to be able allow Dragon Saga to connect. This may be on a a network or a router.

- checking your port settings to allow Dragon Saga. Port Forwarding is required. The port that Dragon Saga runs from is 16268.

- making sure that during either installation, patching, or connecting that no other programs are running in the background.

- running the client and/or the patcher as an Administrator. This applies to users running Windows Vista or Windows 7.

- removing all previous versions of Dragon Saga so that it does not interfere with the current client as it may be running off old registry files.

- re-patching the client by removing the patch.id file and running the patcher again.

- running a clean installation of Dragon Saga. In order to do this, you must remove all previous files that are related to the Dragon Saga installation. Then download the client from the link below and running the installer.

Dragon Saga Client Download Here

- the final solution, last resort, of downloading the Trend Micro program called Hijack This. The program will scan the PC and see if there is any malware or spyware that may be hindering programs that are being run. A text file will be created and this file should be sent into the WarpPortal Support team found here.


We hope one of these solutions will help resolve your issues.

That is too much i dont even know how to do most of them stuff how about u make a video make it most easy for ppl and really come on man i was just about change the bloody job T.T i was planing to play a lot....

[Baxcel]

im tryin to do the port forwarding but my router wants dragon saga's Lan IP address...
also is 16268 the startin or ending port? an whats the other?
anyone help me out with that????

Edited by Baxcel, 27 March 2011 - 09:28 PM.

[xGALLARDOx]

i tried most of this stuff and it stills says failed to connect to the server so im not sure how to fix it

[Nolanvoid]

Please contact customer support.

[xGALLARDOx]

Please contact customer support.

i sent in 2 tickets already no replys

[Baxcel]

i sent in 2 tickets already no replys

ive tryed sendin the tickets too dude... they closed them without an answer

[Yamazaki]

I tried sending them my text file from Hijack This but it said i couldn't sent it through a ticket

[Baxcel]

Nolanvoid i gotta say i love the games warp portal has mostly dragon saga... but right now ur support an customer relations are falling as hard as Nexon NA dose....

We've tryed doin tickets... we never get answers or solutions....

We've tryed following what the admin an everyone says is our problems they dont work....

1/2 the time im gettin more answers from the guy that runs ur facebook then the people tryin to help here....

even this i still cant get a straight answer from the mods....

please work on ur support an customer relations... cause ur losein alot of players by not actually seeing what were saying....


im mean this with no disrespect but plz help us players who cant play

[nellyel]

thank you Nolanvoid i got it to work

[xGALLARDOx]

OMG ive been trying to make it work for over a month now and still no solution
how do u attach photos here so i can show u wat it says?

Edited by xGALLARDOx, 01 April 2011 - 04:45 PM.

[xGALLARDOx]

Pain in the @$$ to do all this crap for nothing

[lunardemise]

i too would like to get the correct information regarding the ports and the IP address so i may configure my router to use this game. please update with the numbers we need T_T

[Nolanvoid]

The port is correct and you should be attempting to connect to playdragonsaga.com

[xGALLARDOx]

Now it Says " Parsing failed to Res.dat" how do i fix that?

[danielto]

TRY THIS I DID BYSELF ITS JUS ANOTHER STEP OF REPAIRING http://forums.warppo...-this-may-work/

[Syteless]

Yeah I've tried it all and the worst part is the fact that i was playing the game BEFORE THE MAINTENANCE today... Failed to patch... Oh and script errors on the patcher for the past 2 days NOICE YAWL!!!! Now i get to waste more time deleting my character waiting ANOTHER 24 HOURS to get the name back (another pure fail) and start from square one when im lvl 18 already.... Thanx guys..... WAS and i STRESS "was" enjoying myself playing DS Oh and the client lag fix WOULD B NICE since it ruins a perfect dodge run :/ Yall need a real tech team instead of who ever u got running maintenance and blowing the game to smitherines

Edited by Syteless, 02 June 2011 - 09:07 PM.

[Trea]

anyone know why the log in screen is telling me that i have an invalid log in name,
its clearly the right one, my brother is also having the same problem and he just
created an account..

[Nolanvoid]

Did you create a WarpPortal account? After creating the WarpPortal account, did you create a Dragon Saga account? Has the WarpPortal account been verified?

[Trea]

yes i believe i did, i was playing without a problem for the past 2 days.

[Nolanvoid]

Have you tried checking to make sure the password was correct? It also gives the same error as if the ID was incorrect. Try resetting your password if you're unsure by logging into the WarpPortal site, going to Game Accounts, and selecting the Edit button where your Dragon Saga account is. Then select to retrieve your password/reset password.

[ElyonCross]

i already try most of them and i cant patch when it reach total 100% says unable to patch and if i change the port..correct me if im wrong in "PATCHER CONFIG" shows and error so i dunno what to do...

[Nolanvoid]

Are you patching from a fresh installation?

[ElyonCross]

Are you patching from a fresh installation?

yes from the launcher in my desktop btw it doesnt say error when i change the port it cant connect ...says conecting to server and nothing happens

Edited by ElyonCross, 16 June 2011 - 08:14 PM.

[niko12345222]

hey everybody, i have a problem with my game client, so the thing is, 1st thing i did today was run the patch, it finished patching and when i clicked start, it said cant run game client(MSG41)and have tried several times already, to no avail. tried reinstalling dragon saga twice and it doesnt work either, ran it from gateway, still doesnt work. does anybody have similar problems or a soloution for this? im bored to death already, thanks by the way, ive already tried most of the methods on the aforementioned posts.

Edited by niko12345222, 17 June 2011 - 04:11 AM.