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Logging in issues


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#1 Heimdallr

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Posted 25 February 2012 - 06:10 PM

We are aware that login issues have just begun at about 6pm.

I would like you to post what your condition was when you received an error.

IE, were you just logged in a bit earlier.
Did you get DCed
What is your VIP status
When did you try to Login again
What error message popped up
At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map.

We are working on resolving this ASAP.



Edit 8:47pm
Right now the login server is being killed constantly, and doesn't appear to be normal traffic. We are working to discover a solution to it.

I don't have more information regarding the current problem other than we resolved one problem then have a new one start up within about 2 minutes. I don't want ot keep you in the dark completely but I don't know much other than we are workign on the new problem.
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#2 firewind

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Posted 25 February 2012 - 06:13 PM

rollback woe on ygg! :P unfair if u dont can deffing -.-
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#3 Tanthalas23

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Posted 25 February 2012 - 06:14 PM

1. Was logged in til the server went down again right before 6 pm.
2. Yes I was DC'd
3. I have VIP Status. (I can login my non VIP vending account...)
4. I have been trying on and off since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.
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#4 Heimdallr

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Posted 25 February 2012 - 06:14 PM

Update, the issue seems sort of resolved. If you still can't login due to "out of playtime error" please let me know here.
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#5 kuroneko0509

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Posted 25 February 2012 - 06:15 PM

it happened to me just now...
just chatting with my guildie at prontera ten suddenly got dced. tried to login back but got error out of available paid playing time when selecting server...

yep. still can't login. my vip still got around 2 week

Edited by kuroneko0509, 25 February 2012 - 06:17 PM.

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#6 TheLastExile

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Posted 25 February 2012 - 06:16 PM

Full Paid VIP
Was DCed
Was logged in for at least 5 hrs before WoE
Continually Attempting to Re-Log, getting "no paid time" messages and cannot connect
Errors are occurring when you select a sever to character select on.
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#7 MossMorice

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Posted 25 February 2012 - 06:16 PM

I was disconnected in game when this happened.
VIP Account.
Tried to log back in
Disconnected > You are out of time paid for.

Havnt been able to login for about 20mins. Game will shutdown automatically after 10 seconds.

Edited by MossMorice, 25 February 2012 - 06:18 PM.

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#8 ArcNinja

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Posted 25 February 2012 - 06:17 PM

I was doing a quest in Einbroch field and got dced, I am VIP. I try and log in and just get an out of available time error after picking the server.
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#9 Heimdallr

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Posted 25 February 2012 - 06:17 PM

Try logging to a different server, then logout and back into normal server.

I am sorry we are using you as a guinea pig on this, but we don't have other accounts to use as examples.
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#10 Azyrk

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Posted 25 February 2012 - 06:17 PM

Copy paste what Tanth said. P:
1. Was logged in til the server went down again right before 6 pm.
2. Yes I was DC'd
3. I have VIP Status.
4. I have been trying on and off since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.


Still getting out of playing time error.
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#11 guraboy

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Posted 25 February 2012 - 06:17 PM

Intermittently been unable to log in throughout yesterday and today. Here are some specifics for the most recent event.


Was logged in and shopping in Prontera, tried to talk to the Eden Girl to go to Eden and was disconnected on my attempt to warp to Eden.

Yes I was DCed

I currently HAVE a VIP subscription (just renewed last night).

Tried to log-in immediately after disconnect. Tried a few more times and then stopped in fear of getting IP banned for spamming.

The error message was unique this time. Instead of one result popping up, upon being unable to connect to the game I had a series of responses appear one behind the other. In total I had three prompts appear at the same time; Rejected from server, Out of available playtime, and Failed to connect to server.

The messages appeared after entering my PW and pushing Enter.


Please get this fixed as its a bit disappointing to drop money on a game, and then be unable to play it the next day...
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#12 MattXcheW

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Posted 25 February 2012 - 06:17 PM

Was in WoE! then i got Disconnected.
Screen shows:
Failed to Connect Server
Disconnected form Server
Out of Playing time

VIP Status fairly new.
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#13 TheLastExile

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Posted 25 February 2012 - 06:18 PM

Please Roll the servers back.
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#14 Faldir

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Posted 25 February 2012 - 06:18 PM

The issue is still affecting me, my poor Merch wants to be an Alch =(
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#15 Redeem

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Posted 25 February 2012 - 06:18 PM

none of the severs work for VIPs
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#16 kuroneko0509

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Posted 25 February 2012 - 06:18 PM

nope...
tried all 3 server still got same error
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#17 Tanthalas23

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Posted 25 February 2012 - 06:18 PM

A little storyline with pictures for your convenience...

Step 1.Posted Image
By tanthalas23 at 2012-02-25

Step 2.Posted Image
By tanthalas23 at 2012-02-25

Step 3.Posted Image
By tanthalas23 at 2012-02-25


Hope it helps...
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#18 manyrabidrats

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Posted 25 February 2012 - 06:19 PM

1. Was logged in til 8:00 pm.
2. Yes I was DC'd
3. I have VIP Status.
4. I have been trying on and off since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.


non vip accounts log in just fine.

Edited by manyrabidrats, 25 February 2012 - 06:20 PM.

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#19 MossMorice

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Posted 25 February 2012 - 06:19 PM

Try logging to a different server, then logout and back into normal server.

I am sorry we are using you as a guinea pig on this, but we don't have other accounts to use as examples.


Tried all three servers, same issue.
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#20 TheLastExile

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Posted 25 February 2012 - 06:19 PM

Try logging to a different server, then logout and back into normal server.

I am sorry we are using you as a guinea pig on this, but we don't have other accounts to use as examples.


Got the same messages as before Hiem ^^, no problem we understand :P
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#21 MiAmoreCadenza

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Posted 25 February 2012 - 06:20 PM

Was logged in all day and suddenly froze and DCed during WoE
I pay VIP
Tried logging in a minute ago
"Out of paid time" error
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#22 robsilva

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Posted 25 February 2012 - 06:20 PM

Either login in the 3 servers say the same, disconnected from server, then "you are out of available paid paying time. Game will be shut down automatically." > then fail to connect to server...


edit: only in vip accounts, non vip, not a single problem.
edit2 : that happens after showing 3 server information (server selection).

Edited by robsilva, 25 February 2012 - 06:23 PM.

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#23 Fefneir

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Posted 25 February 2012 - 06:20 PM

1. Was logged in til the server went down a little after it started.
2. Yes I was DC'd
3. I have VIP Status.
4. I have been trying on and off since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.
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#24 DragonsOfDarknes

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Posted 25 February 2012 - 06:20 PM

We are aware that login issues have just begun at about 6pm.

I would like you to post what your condition was when you received an error.

IE, were you just logged in a bit earlier.
Did you get DCed
What is your VIP status
When did you try to Login again
What error message popped up
At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map.

We are working on resolving this ASAP.


One VIP Account hasn't been able to log on for 17 hours, one was on but just recently disconnected.
Yes I got DCed on one account last night, the other earlier after WoE.
My VIP Status is Active, It doesn't expire until June.
I have been trying to log on for hours now.
It says I am out of Playing Time.
I can get into the Login, and Server Select, cannot go past the Server Select, as soon as I pick the server it disconnects me.

I don't believe it takes 17 hours to fix the issue so honestly don't believe any of you are doing anything at this point.

Does that answer all your stupid questions?
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#25 yyuuhhjjnnmm

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Posted 25 February 2012 - 06:20 PM

We were doing ET... dungeon is probably destroyed by now. Do we get 7 days of our life back? or will we be compensated?
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