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Logging in issues


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#26 Kimea

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Posted 25 February 2012 - 06:21 PM

Same as above. I tried to log-in with my other account that has VIP as well. I was able to log-in and then at character change, it kicked me and the same "...out of available game time..." message appeared as well. I tried again, same thing.
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#27 ArcNinja

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Posted 25 February 2012 - 06:21 PM

Try logging to a different server, then logout and back into normal server.

I am sorry we are using you as a guinea pig on this, but we don't have other accounts to use as examples.



Tried this and I get the same out of paid time error for all three servers, even though I only have characters on one server right now.
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#28 idonothaveanname

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Posted 25 February 2012 - 06:21 PM

1.) I was last DC'd around 1 am 2/25/2012. Got the "out of available paid playing time" when I try to log back in.
2.) I have one month of VIP services
3.) Been trying to log in 4-5 times an hour since problem started
4.) Every time I get the "out of available paid playing time"
5.)This error message occurs after the login-sever select. 5 seconds dely then the error message appears.
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#29 silentFuzz

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Posted 25 February 2012 - 06:22 PM

Did you get DCed: YES

What is your VIP status: 2 accounts on 3 month terms that I renewed over the past week and set to expire May

When did you try to Login again: just now

What error message popped up: "Disconnected from Server." THEN "You are out of available paid playing time. Game will shut down automatically." THEN "Failed to Connect to Server."

At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map: After I chose the server so I'm assuming between server select and character select.

Edited by silentFuzz, 25 February 2012 - 06:22 PM.

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#30 MattXcheW

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Posted 25 February 2012 - 06:22 PM

Still can't get on! same problem. Out of Playing time
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#31 IsisThump

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Posted 25 February 2012 - 06:22 PM

omg seriously. the gms posted a message to try logging out, so i did on my alt and tried to log back onto my vip. now both of them don't work. Thanks for the help =)~!
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#32 dongpickle

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Posted 25 February 2012 - 06:23 PM

don't think i need an explanation
as with other ppl, i have "out of available playing time"
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#33 Kadelia

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Posted 25 February 2012 - 06:24 PM

1) I keep getting D/Ced in the middle of war or using warps.
2) I am a VIP.
3) Hammering login (well not literally.. hitting it like every minute)
4) a.) Your previous login is recognized b.) you are out of paid gametime c.) disconnected from server
5) after selecting my server (yggdrasil)

Edited by Jaye, 25 February 2012 - 06:25 PM.

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#34 MiAmoreCadenza

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Posted 25 February 2012 - 06:24 PM

My friends non Vip accounts working...but my VIP account is not...
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#35 Darlith

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Posted 25 February 2012 - 06:24 PM

Still getting this error and so is my girlfriend. Sad that our night in together playing rag is on hold for now :C

Also to clarify,
1. I had that account logged in earlier today and couldn't reconnect after. She hasn't been on RO all day.
2. I was DC'd, not sure about her.
3. We both have VIP
4. I have been trying since that originally happened.
5. Available Playtime Error for the both of us.
6. Going from Server Select to Character select seems to be the killer.

Edited by Darlith, 25 February 2012 - 06:27 PM.

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#36 manyrabidrats

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Posted 25 February 2012 - 06:24 PM

1. Was logged in til about a half hour ago
2. Yes I was DC'd
3. I have VIP Status.
4. I have been trying since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server Select to Char Select.
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#37 Redeem

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Posted 25 February 2012 - 06:24 PM

Can You Tell Me Why You Dont Reset The Servers? Its Common Sense.
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#38 Heimdallr

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Posted 25 February 2012 - 06:25 PM

We can't roll back the cahracter data, it woudln't do anything to fix this anyway other than cause a many hour delay in gameplay.

We are working on the login problem, we know 1 fix for it is a full maintenance, but that will cause significant problems due to the time of day it is. The problem does seem to be resolving though, as players are logging in, I hope some of you if you can get in will post such so we can verify this.

I know it is not effecting all VIP, because some VIPs were DCed, got message, and are now resolved (me for instance) via time.
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#39 jeff19007

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Posted 25 February 2012 - 06:25 PM

1. Was logged in til the server went down again right before 6 pm.
2. Yes I was DC'd
3. I have VIP Status. (I can login my non VIP vending account...)
4. I have been trying on and off since I got DC'd
5. I get Disconnected from server, then it goes to you are out of available paid playing time.
6. Going from Server to Char Select.

SAME HERE..
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#40 MattXcheW

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Posted 25 February 2012 - 06:26 PM

i can log in on my non VIP account but not on my Main Account! and its WoE :P geebus
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#41 advoe

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Posted 25 February 2012 - 06:26 PM

IE, were you just logged in a bit earlier.
-I have been getting disconnected on and off all night as I used portals between maps. I eventually was sitting in Eden and was disconnected and have not been able to return because of the error message below.
Did you get DCed
-Yes, got disconnected
What is your VIP status
-VIP on Ymir until at least 3/2x date (just added a month this week)
When did you try to Login again
-I was away from my computer and tried to login again just now and am receiving that my paid time is expired
What error message popped up
-See above
At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map.
-I get the above error message after selecting my server (Ymir)
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#42 Azyrk

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Posted 25 February 2012 - 06:28 PM

How long were the VIPs disconnected? If it is a fixed amount of time we are down, I'd like to know it so I can stop spamming.
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#43 Fefneir

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Posted 25 February 2012 - 06:28 PM

Seems to be happening to quite a few tring to Woe, are they possibly going to cancel woe or roll it back to what it started today at till next week.
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#44 Kadnya

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Posted 25 February 2012 - 06:28 PM

This was really funny:

Posted Image

It's like, "those of you who aren't here raise your hand!"... oki, everyones here...
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#45 Randomititiy

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Posted 25 February 2012 - 06:28 PM

Did you get DCed
I got DCed
What is your VIP status
Got 1 month VIP not even a week ago
When did you try to Login again
I have been trying for the past 20 minutes
What error message popped up
VIP Ran out even though I am trying to get into a FTP server
At what stage of the login process did the error happen, IE Between login-server select, between server select-character select character select-loading map.
Trying to log in I can't join a server


Edited by Randomititiy, 25 February 2012 - 06:35 PM.

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#46 Hrothmund

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Posted 25 February 2012 - 06:29 PM

i guess not 100% related but my clients (afkchemist, vendor) are randomly DC, but only 1 client at a time. I'm able to log straight back in though.

All clients are non-VIP, ones in orc dungeon2 ones in eden

*edit*

about 2 minutes after that 5 min warning got DC and now getting "rejected from server.(30)" which im guessing is whats being fixed with the reboot :P

Edited by Hrothmund, 25 February 2012 - 06:48 PM.

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#47 Kimea

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Posted 25 February 2012 - 06:30 PM

Tried.... Still can't log-in T-T
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#48 ArcNinja

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Posted 25 February 2012 - 06:31 PM

Tried.... Still can't log-in T-T

same...
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#49 Redeem

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Posted 25 February 2012 - 06:31 PM

Alright Alright, Raise the Bounus Exp for VIPS xDDDDDD
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#50 MiAmoreCadenza

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Posted 25 February 2012 - 06:32 PM

I rushed to lvl today to try woe on my character and i can't even try it...
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