Wake up calls are ineffective. Based on recent threads, iRO staff can't do anything until kRO people decides on something so it won't matter how many wake up calls they get. I don't mean to be rude but to me, they're like dogs waiting for their master's orders/instructions(which most employees in the corporate world are like but this is on a whole other level).
To be quite honest with you, your observation is also what I have had in mind. No offense to anyone reading this. I understand they are bound by rules/contract or something that doesn't allow them to make such changes.
I recently started played iRO because I had heard so many bad things about it. Some true, some not, the others are really just perspective,
I have been streaming the past month and a lot of people are actually enjoying the comparisons I do between the cash shop gears and ingame gears and how a lot of p2w is really just p2level faster, at least pvm wise. As a player from "the other side" of RO, a lot of people have given me their positive feedback about iRO and what I've shown. Features, leveling, instances, putting everything together to being efficient. People like it, the only thing that really limits people coming in are a few that I've been told but most people might already know them by now. (Heck, people have even joined iRO because of these streams)
I have so much feedback that could help to make improvements but it's the obvious:
Nightmare OGH aka OGH Hard
Adding Cards, Instance Cards,
Adding Enchants to certain instances that have them available, give players different options and a reason to farm certain instances.
But there's a correlation between all of these things, I also have some suggestions but I am not sure of posting because it would come down to "the studio" anyway.
But then again, people have already mentioned these things.
Long story short:
There's so much potential. Having to wait for the studio delays a lot of things, people get tired and they want new stuff to try out. And it actually keeps people away.
In fact, I nearly did NOT play iRO because of the stuff I had read on the forums regarding the studio. I went ahead and played anyway and saw potential but it seems I might be waiting in line like a lot of other people.
Campitor, can something be done?
I don't mean to sound rude here but, yes, the studio I am aware. (and I know you have your plate full as it is but now we are at around 1327 players online post maintenance and I even had to come here and post out of genuine concern.)
I have a few questions myself:
What are you guys limited to in terms of actions that you can perform on the game? What are you guys NOT allowed to do in terms of development? Having the answer to some of these questions might actually be useful to come up with possible suggestions that might attract new players. I do have a few comments that might be of help given the viewer feedback I've received in the past months or so.
PS: reading back this whole thing i clearly posted my thoughts but hey, at least having some ideas and working from there could maybe help? I'm just putting it out there